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Discover Quality Goods for Your Homestead both on and off the grid.
Terms and Conditions
Homestead Zone Terms and Conditions
1. Acceptance of Terms
By accessing or using The Homestead Zone website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.
2. Use of the Website
You may use the website only for lawful purposes and in accordance with these Terms and Conditions. You agree not to:
- Use the website in any way that violates any applicable federal, state, local, or international law or regulation.
- Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website, or which, as determined by us, may harm The Homestead Zone or users of the website or expose them to liability.
- Use the website to impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
- Interfere with or disrupt the operation of the website or the servers or networks connected to the website, or disobey any requirements, procedures, policies, or regulations of networks connected to the website.
3. Products and Services
We attempt to be as accurate as possible with product descriptions and pricing. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by The Homestead Zone itself is not as described, your sole remedy is to return it in unused condition.
4. Orders and Payment
By placing an order, you agree to pay the full price of the products or services ordered, including any applicable taxes and shipping fees. We accept various payment methods, as detailed on our website.
5. Shipping and Delivery
We will make reasonable efforts to ship your order within the estimated timeframe. However, we are not responsible for any delays or damages caused by the shipping carrier.
6. Returns and Refunds
Please refer to our separate Returns and Refunds Policy for information on returning or exchanging products.
7. Intellectual Property
All content on The Homestead Zone website, including text, graphics, logos, images, and software, is the property of The Homestead Zone or its content suppliers and is protected by United States and international copyright laws.
8. Limitation of Liability
In no event shall The Homestead Zone or its affiliates, directors, officers, employees, agents, or licensors be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of the website or with the delay or inability to use the website, or for any information, products, or services obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, strict liability, or otherwise.
9. Indemnification
You agree to indemnify, defend, and hold harmless The Homestead Zone and its affiliates, directors, officers, employees, agents, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Website; (ii) your violation of any term of these Terms and Conditions; (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that your Content caused damage to a third party.
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Delaware & New York, without regard to its conflict of law provisions.
11. Dispute Resolution
Any dispute arising out of or relating to these Terms and Conditions or the use of the website shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
12. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the website following the posting of changes constitutes your acceptance of such changes.
13. Contact Us
If you have any questions about these Terms and Conditions, please contact us at support@thehomesteadzone.com
Return and Refund Policy
The Homestead Zone Return and Refund Policy
Eligibility for Returns
- 30-Day Window: Most new, unopened items sold by The Homestead Zone can be returned within 30 days of delivery for a full refund.
- Condition: Items must be returned in their original packaging, with all accessories and documentation, and in new, sellable condition.
- Non-Returnable Items: The following items are not eligible for return:
- Custom-made or special-order items
- Opened personal care items (e.g., cosmetics, toiletries)
- Gift cards
- Downloadable products
- Any item marked as "final sale" or "non-returnable" on the product page
Initiating a Return
- Contact Us: To initiate a return, please contact our customer service team via email.
- Return Authorization: You will be provided with a return authorization number and instructions on how to return your item.
Refunds
- Processing Time: Once we receive your returned item and verify its eligibility, we will process your refund within 7 business days.
- Refund Method: Refunds will be credited to the original payment method used for the purchase.
- Shipping Costs: Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defective item).
Exchanges
- Not Directly Offered: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Damaged or Defective Items
- Prompt Reporting: If you receive a damaged or defective item, please contact us immediately so we can arrange for a replacement or refund.
Policy Changes
- Our Right: We reserve the right to modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
Customer Satisfaction
- Our Goal: We strive for 100% customer satisfaction. If you have any questions or concerns about our return policy, please don't hesitate to contact us.
By placing an order with The Homestead Zone, you acknowledge that you have read and agree to this Return and Refund Policy.
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